We’re Your Business, LLC Terms and Conditions
By signing the Work Authorization and hiring us to handle your computer(s) and/or network, you acknowledge having read, understood, and agreed to follow terms and conditions specific to We’re Your Business, LLC.
As per your request for services from We’re Your Business, LLC, hereafter referred to as “WYB”, we shall diagnose and work on your computer for a specific service fee as calculated and mentioned in the Work Order signed.
A “Computer” refers to a particular group of devices, all peripherals, and other electronic gadgets which include Desktop PCs, Laptops, Desk Phones (IP and analog), Servers, Xbox, PlayStation, Printers, Faxes, Stereos, Computer Monitors, Smartphones, Tablets, etc. For an inclusive understanding of the terms and conditions, all these devices and appliances are referred to as “Computer”.
Unless you are entitled to free diagnostics of your Computer, you will be responsible for paying the diagnostics fee in either of the cases, you have us work on your computer or choose to assign the job to another company. In the event that your Computer is irreparable or irreplaceable or damaged in any way we are not responsible for, you will be responsible for paying the diagnostic fee.
Before beginning the repairs, the estimated cost for any replaceable parts may be due upfront. The full payment for the expense of the components or parts including the final amount owed for our labor will be due upon completion of the original job specifications.
During the diagnostics, we may figure out that your Computer has additional problems alongside the one(s) you have pointed out. We will notify you of the required cost for those repairs. The cost of the components/parts that have already been purchased will still be applicable even though you may choose not to get the additional repairs.
We cannot make an accurate estimate of that cost unless we test the hardware in real. The testing procedure takes time and the use of some parts and/or utilities. Payments for those parts and time will also be required. If no prior arrangements are in order and we have to release your Computer, you must be able to pick up and send the final payment beforehand.
Any Computer that has been left for over 30 days after the work has been agreed to will not be included in our responsibility. In such a case, you need to forfeit all your claim to the item(s) which will be either recycled or sold. Any check that is bounced or returned will incur a certain fee, which is $35.
The acceptance of a work authorization, estimate or quotation for a repair or service and instruction to proceed either verbally by telephone, in person, or in writing (including email) shall also be deemed acceptance, agreement and understanding of the WYB Terms and Conditions.
WYB reserves the right to decline any repair or service.
Availability of Goods, Repairs and Services
Goods and services are subject to availability. If for whatever reason we are unable to supply any goods or services we will not be held liable for any compensation or damages.
Please be aware that WYB does not normally stock replacement parts for any laptop, computer, other device or equipment.
Loss and Damages
You must understand and agree that the responsibility to keep backups or copies of all your important data before the start of the repair job is solely your responsibility.
WYB maintains a highly concentrated precautionary management to make sure your Computer stays protected along with all its hardware, software, and data. However, WYB cannot be held liable or responsible for any of the damages that might occur to the hardware and software, data, or anything on a Computer along the way it reaches us.
In the event that your Computer or any of its parts/peripherals or the network gets damaged while being on our premises, we along with the insurance company can be held liable or responsible for taking care of the cost of replacement(s) of the lost/damaged hardware. But, we cannot be held responsible for the loss of data in any amount stored on a Computer and/or its network.
In any case, you can only expect the recovery of any damage or loss of the Computer or its parts when the amount required for the replacement doesn’t exceed the amount you have agreed to pay us for the requested service.
Microsoft Windows Re-Install
A full Microsoft Windows re-install normally requires all the data/files and software on your computer or laptop to be deleted. In most cases, WYB will be able to attempt a backup of your files (pictures, documents, music and videos) and then restore these after Microsoft Windows has been re-installed. In order to backup your files, WYB will strongly advise using a backup service or device provided by the customer (such as external hard disk drive, Flash drive etc.). WYB will also need to be informed by the client of the location of files that need to be backed up. Please be aware that software that has been installed on Microsoft Windows cannot normally be backed up, and will require a reinstall using original software installation media (such as a download or install CD's).
If a Microsoft Windows reinstall is required, then WYB may need you to supply them with the installation disks for your operating system (Microsoft Windows) along with its product key. In addition, if there is any other software or devices that you would like us to install, you will need to provide us with the appropriate installation and product registration keys. WYB can only use original purchased software and / or registration keys provided by the client.
As with all our services, WYB highly advises that you perform your own backups before we attempt to re-install Microsoft Windows, as we can’t be held liable for any data, file, or software loss.
WYB will make every reasonable effort to preserve these data and files, however it should be noted that there are NO GUARANTEES whatsoever that these data and files will remain intact after the repairs.
It is therefore your sole responsibility to ensure that all the data and information stored on the computer equipment requiring repair or service is appropriately backed up to other storage devices prior to handing over for repair or service.
Charges will be incurred if WYB has to perform a lengthy backup procedure to protect your data in order to complete the repairs or service.
Beyond Economical Repair
WYB will always try to inform the client if we feel the job is beyond economical repair. This will be our opinion only and should not discourage the customer from finding a second opinion.
WYB reserves the right to use any evidence or photograph or proof in any form to demonstrate what we have accomplished on a particular project for the purpose of advertisement to attract potential customers. We also hold the privilege to use a sticker including the information of our company on a Computer for both advertising and tracking purposes.
When service involves transferring information or installing software, you represent that you have the legal right to copy the information and/or to use/install the software. You agree to the terms of the software license, and you authorize WYB to accept such terms on your behalf in performing the service. WYB cannot be held responsible for accidentally reporting hacked or illegal software or content.
While working on your Computer, we warrant that the job will be carried out in a professional and punctual way. All our services and the parts used are warranted for 30 days subject to our discretion. We do not warrant the removal of adware, malware, spyware, or viruses permanently. In case, they might be the reason for repeated malfunctions, you must pay again for our service. New peripherals and custom desktop computers/laptops come with a 1-year warranty, and in that case, you have to pay only $75 as service fee during the time to exchange, return, and/or reinstall any replacement part.
Used computers and similar devices come with a warranty period of 90 days unless otherwise mentioned in the receipt. In case anything (damage/harms) occurs to your computer due not to any accident or signs of negligence, we offer free repair service during the 90-day warranty period. If we cannot make any acceptable difference or fix the issue, either a fully comparable replacement or a befitting refund will be made.
Additionally, WYB cannot be held responsible or liable for the following during or after the repairs or service (including advice or help given by any method/medium):
- Loss or corruption of data, files, information or records
- Any losses attributed to the interruption to business activity while equipment is out of service for repairs or service
- Failure by the client to follow our reasonable recommendations, instructions and advice (e.g such as back up of data)
- Any loss of business goodwill
- Any loss you may suffer arising from failure to use anti-virus software
- Any loss considered to be unforeseeable
- Damage resulting from viruses or other malicious software that may have been transmitted during servicing or repairs and therefore escaped detection
If any section of this service contract is deemed or found to be invalid for any reason, only that particular section shall be considered void with the remaining sections of the contract being active and in effect.
WYB reserves the right to bring any change to the policies and terms mentioned herein anytime at its discretion without being amenable to hold any kind of discussion with no individuals or parties but the legal authorities specific to the regulation and management of the service industry it has been working in. Therefore, we cannot be forced or influenced by any unlawful ways to make a certain change in any of our service policies.
These particular terms and conditions shall be completely construed under the laws of California. Should any dispute emerge under this service agreement or in any way concerning the agreement terms thereof, the concerned parties shall agree that the dispute must be subject to exclusively binding arbitration only. If the customer waives any/all rights expressly, they will be required to proceed otherwise, likely taking the dispute resolution process to a court of law. Each binding arbitration proceeding specified must be carried out as “fast track” proceedings that shall be commenced in only California.
Each party is responsible for the expenses of their part of the proceedings. This shall include but not limited to attorney fees and other paper works. However, the prevailing party in a proceeding like this may be entitled to the recovery of the attorney fees against their opposing party only if the fees can be recovered in similar disputes under the state laws of California. This specific paragraph is regarded to be and shall be construed as the particular
forum selection clause. All of the concerned parties must agree to be bound here to.